Frequently asked questions
1. Select your type of card.
2. In the "Name" field, enter your last and first name as they are indicated on your payment card (do not add a title).
3. In the "Credit Card Number" field, indicate the 16 digits on the front of your card, without spaces.
4. In the "Security Code" field, indicate the last three digits of the number on the back of your card. The security code represents the full set of digits making it possible to secure your transactions by card payment, and they provide additional protection against the fraudulent use of card payments.
5. Enter the expiration date of your card by selecting the month and year in the drop-down menu.
6. Once you have entered your bank details, and accepted the "Terms of Sale" click on “Submit my order.”
Caudalie offers the below payment methods:
- All major credit cards
- Paypal
- Apple Pay
- Klarna
- Afterpay
Other payment methods (check, cash or bank transfer) are not accepted.
Sorry, it is not possible to pay on delivery. Only the approved payment methods are available to pay for your order.
We accept payments by credit card (Visa, MasterCard, Discover, and American Express)
If your card payment meets this criteria, remember to:
- Verify that your delivery and billing addresses are complete and correct
- Make sure you have selected your type of card
- Verify that all the bank details have been correctly entered
- Remember to check the clause "I understand and unreservedly accept the General Sales Conditions"
Please inquire with your bank to find out more about what payment methods are available to you.
Your bank details are encrypted and are never known or stored by Caudalie. Payments made on the website caudalie.com are processed securely through our payment partner, Ayden.
Shop now. Pay in 4 with Klarna.* Klarna will allow you to spread the cost of your purchase over 4 equal payments. The payment for each installment will automatically be collected from the debit or credit card you entered at checkout. Your first payment will be collected when your order is confirmed and following 3 are scheduled bi-weekly respectively. You can always monitor your payments’ schedule in the Klarna app.
To use Pay later in 4 interest-free installments you must be at least 18. Whilst this option is widely promoted, Pay later in 4 interest-free installments is subject to your financial circumstances. When choosing Pay later in 4 interest-free installments, our assessment will not affect your credit rating.
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's Privacy Policy.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
*CA resident loans made or arranged pursuant to a California Financing Law license.
When you use Afterpay, you pay for your items in 4 equal installments over 6 weeks, without incurring any interest.
You pay for the first installment of 25% at the time of purchase, and the remaining three installments will be automatically deducted from your nominated debit or credit card over the following six weeks.
General information on Afterpay can be foundhere. Your personal data is handled in accordance with applicable data protection law and in accordance with the information inAfterpay's Privacy Policy.
In order to be able to offer you Afterpay's payment options, we will pass certain aspects of your personal information to Afterpay, such as contact information and order details, in order for Afterpay to assess whether you qualify for their payment options and to tailor the payment options for you.
- Personal data & Cookies
- T&C
- Legal Note
- MYCAUDALIE
© Caudalie Copyright