Frequently asked questionsDELIVERIES

At this time ca.caudalie.com orders may only be billed or shipped to locations within Canada. If you wish to ship an order internationally, please visit our international website to select the country you want to ship to.

We invite you to receive complimentary ground shipping on orders above $50 CAD, no promotional code required. Orders less than $50 will be charged $12 for shipping.

Caudalie online orders only ship on business days: Monday through Friday, excluding federal holidays, as well as the day after Thanksgiving.

Please note, orders received by 12:00 Noon EST, Monday through Thursday, will be processed and shipped within 24 hours of your receipt of your order. Orders received after 12:00 Noon and during the weekend (Saturday and Sunday) will be processed and shipped the next business day.

Note: Please expect a delay in your order during promotional events. Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.


Canpar (All ca.caudalie.com Orders)
Canpar Ground will deliver your package. To determine when your package will arrive, please visit the Canpar page to determine your delivery date.

Orders Shipping to P.O. Boxes and APO/FPO Addresses
At this time Caudalie cannot ship orders to P.O. Boxes or APO/FPO/DPO addresses. We apologize for any inconvenience. Please alternatively provide a physical delivery address for shipping your order.

Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes, etc.) are required by the CA DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.

International Orders
At this time Caudalie.com orders may be billed and shipped to locations within Canada. If you wish to ship an order internationally, please use our international website to select the country you want to ship to.

Shipping to Multiple Addresses
At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.

Sorry, it is not possible to request specific delivery times.

Delivery is complimentary on orders over $50 CAD, no promotional code required.

Of course, you may receive your order at your place of work. You may select a different delivery address by clicking on "Add another address" at the delivery option stage of your order.

To guarantee you the fastest possible delivery, we do not allow cancellations or modifications to your order once it has been finalized. Please contact us for fastest resolution.

Your gift can only be delivered to your home when you order on our e-boutique www.caudalie.com.