Frequently asked questionsMYCAUDALIE

MYCAUDALIE is a loyalty program that allows you to earn points to be redeemed for free products and grants you early access to promotions and product launches.

You have two options:
- You can add your gift to your next purchase on caudalie.com. A MYCAUDALIE Gift must be accompanied by a retail item when ordering online.
- You can also collect your gift in our Caudalie Boutique Spas. 

You can register on the caudalie.com website under “My Account.” 

Enter your details by clicking here. You can also create your account directly in Caudalie Boutique Spas. 

With your purchases:
If you buy products or a spa treatment voucher on caudalie.com or in Caudalie Boutique Spas, points will be automatically added to your account (except exclusive offers).

Products purchased through our authorized third-party retailers can earn MYCAUDALIE points. Open the product’s box, locate the unique 10 or 11 character code and enter it on the site. This only applies to products that come in a box (limited to 10 unique codes per month).

For your birthday:
By entering your date of birth as a MYCAUDALIE member, you will earn 30 points on your birthday.
As a VIP member, you will earn 100 points on your birthday.

Your MYCAUDALIE points can be used to redeem full-size Caudalie products. The majority of Caudalie products are available for redemption and start at 100 points. 

When you purchase on caudalie.com or in a Caudalie Boutique Spa, your points are automatically added to your account.

Purchases from third-party retailers: the unique code is located on the inner lining of the of the box. If the Caudalie product purchased was not packaged in a box, then there are no points associated with the product. 

To redeem your MYCAUDALIE points, log into your MYCAUDALIE account and navigate to “MY LOYALTY PROGRAM,” then to “REGISTER MY UNIQUE CODE.” A box will appear to enter your unique code. When entering the unique code, do not include spaces between the numbers and letters. Refresh your web page when you finish adding all of your codes, this will ensure that the points generate a total.

Please note, only 10 unique codes can be entered per month. 

When purchasing on caudalie.com, each product's point amount is displayed under the price on the product's page. The number of points depends on the value of the product.
 
Face or body treatments in the Caudalie Boutique Spas earn the following points:
50-minute treatment = 90 points
80-minute treatment = 130 points 

Your MYCAUDALIE points are valid for 18 months. With each registered code, the validity of your points is extended by 18 months. "Bonus” points, which are not related to a purchase (Welcome, Beauty Profile, Birthday...), do not extend your points validity. These "bonus" points expire after 2 months if no purchase is made or unique code is entered during this time. 

There are 3 different statuses in the MYCAUDALIE Loyalty Program
 
MYCAUDALIE Insider:
Conditions: You are subscribed to Caudalie newsletters but have not made any purchases on caudalie.com.
Benefits: Exclusive product information and beauty tips.
 
MYCAUDALIE Member:
Conditions: You have made at least one purchase on caudalie.com, in a Caudalie Boutique Spa, or have entered a unique code on the Caudalie website following a purchase from a third-party retailer.
Benefits: Early Access to promotions and new product launches. Additionally, you can access free full-size gifts, and free MYCAUDALIE points on your birthday.
 
MYCAUDALIE VIP:
Conditions: You have accumulated 300 points over the last 12 months.
Benefits: In addition to your membership benefits, you receive free shipping on every order, 100 points on your birthday, and are invited to exclusive events & product previews. 

Congratulations, you are part of our MYCAUDALIE VIP community. This privileged status gives you:

• Free shipping on every order

• 100 free MYCAUDALIE points on your birthday (100 points = 1 free full-size product)

• Early access to promotions and new product launches 

You become a MYCAUDALIE VIP by earning 300 MYCAUDALIE points over a 12-month period. This status is not permanent and will expire after one year if you do not continue to accumulate another 300 points within the next 12-month period.