Frequently asked questionsSPA BOOKINGS & VOUCHERS

All confirmed appointments are reserved for you. Our temporary credit card hold is released after service date. Authorization holds take time to reflect on your bank statement. We request a 48-hour notification prior to your scheduled appointment to modify, cancel, or reschedule by contacting your dedicated spa.

We are more than happy to accommodate you at the next closest Caudalie boutique Spa and add a complementary add-on or have this treatment/voucher refunded for you. Please contact your next available boutique to reschedule your appointment or refund your items.

Because of the COVID-19, we have decided to lessen personal contact to keep our employees and customers safe.

For this, we are not accepting any exchanges or refunds at our boutiques.

No, your points can still be accessed and redeemed on caudalie.com or at any other Caudalie boutique Spa.

The Spa gift card allows you to purchase both products and treatments.
Spa gift vouchers only enable Spa treatments to be given as gifts. The amount is not specified on the voucher.

Each gift voucher is valid for one year from the date it is sent. To use this voucher, you should book an appointment in one of our chosen spas or stores.
No reimbursement can be made for this voucher if you miss your appointment or if you change or cancel it less than 48 hours before.

- if you choose the option "to your e-mail address": your Spa voucher will instantly be sent as an e-mail attachment in PDF format.
- if you choose the option "to your recipient's e-mail address": Your Spa voucher will instantly be sent to your recipient as an e-mail attachment in PDF format.

Don't panic, you can find your Spa treatment voucher in your account "my orders" section. Then click on the corresponding order. You can then download your Spa treatment voucher again.