Frequently Asked Questions

Deliveries

1 - To what countries do you deliver?

At this time ca.caudalie.com orders may only be billed or shipped to locations within Canada. If you wish to ship an order internationally, please visit our international website to select the country you want to ship to.

2 - What are the available delivery methods and fees?

We invite you to receive complimentary ground shipping on all ca.caudalie.com orders of $60 CAD or more, no promotional code required. For shipments totaling less than $60 CAD, there will be a delivery charge of $7.00 CAD for Standard Shipping via Canada Post Ground.
Caudalie online orders only ship on business days: Monday through Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.
Please note, orders received by 12:00 Noon EST, Monday through Thursday, will be processed and shipped within 24 hours of your receipt of your order. Orders received after 12:00 Noon and during the weekend (Saturday and Sunday) will be processed and shipped the next business day.

Shipping Charges
Below are the shipping options available for your Caudalie order. Please select the option that best suits your delivery needs during checkout.

Delivery typeDelivery fee depending on amount of order
Canada Post Ground (Orders above CAD$60) FREE
Canada Post Ground (Orders below CAD$60) $7


General Delivery Times Below are the shipping options available for your Caudalie order. Please select the option that best suits your delivery needs during checkout.

Canada Post Ground (CAD $0.00 or $7.00) Canada Post Ground will deliver your package within 2 - 3 business days from receipt of your order.
To determine when your package will arrive, please visit the Canada Post page to determine your delivery date.

Orders Shipping to P.O. Boxes and APO/FPO Addresses
At this time Caudalie cannot ship orders to P.O. Boxes or APO/FPO/DPO addresses. We apologize for any inconvenience.

Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes, etc.) are required by the CA DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.

International Orders
At this time Caudalie.com orders may be billed and shipped to locations within Canada. If you wish to ship an order internationally, please use our international website to select the country you want to ship to.

Shipping to Multiple Addresses
At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.

3 - How can I benefit from free delivery?

Delivery is complimentary with order over $60.

4 - What should I do if I made a mistake in my delivery address?

To guarantee you the fastest possible delivery, we do not allow cancellations or modifications to your order once it has been finalized. Please contact us for fastest resolution.

5 - Can I request a specific delivery time?

Sorry, it is not possible to request specific delivery times.

6 - Can I have my order delivered to my place of work?

Of course, you may receive your order at your place of work. You may select a different delivery address by clicking on "Add another address" at the delivery option stage of your order.

7 - Can my gift be delivered directly to my home?

Your gift can only be delivered to your home when you order on our e-boutique www.caudalie.com