Frequently asked questionsRETURN POLICY

You are welcome to return any unwanted products from your online purchases, unopened and within 30 days of receipt, for a refund with proof of purchase. Please print our Return Form, complete it with your name, order number, and the products you wish to return. Include the form in your package and send the products back to the following address:

Delmar International
6399 Cantay Rd
Mississauga, Ontario
L5R 0G4
CANADA

The products must be presented in their original packaging, including any promotional items sent with the order, if applicable.

Caudalie does not provide prepaid return labels for online orders. A refund will be issued to the original form of payment within 30 days of receiving your returned package at our facilities.

Please note that we only accept returns for orders placed on ca.caudalie.com. For purchases made at retail locations or other websites, please contact the original place of purchase.

We recommend that you send your return via an insured method, which can be tracked in case of loss. Caudalie is not responsible for lost packages. We do not refund replacement orders. If your parcel is marked as delivered by the carrier but you did not receive it, please contact us within 48 hours. Before reaching out, check your surroundings, front desk, mailbox, and ensure the package was not received by someone else on your behalf.

Caudalie will open an investigation with the carrier and follow up within 72 business hours. If the package is confirmed lost, we will either refund the order or reship the package once the investigation is complete, which may take up to 30 days.

Refunds will be made an average of 30 days following receipt of your package.