RETURN POLICY

You are welcome to return any unwanted products from your online purchases, unopened and within 30 days of receipt. Please send the products back to the following address:

Delmar International
6399 Cantay Rd
Mississauga, Ontario
L5R 0G4
CANADA

We can only accept returns from orders placed on ca.caudalie.com. Purchases made at retail locations or through another website must be addressed by the original place of purchase.

Please print our Return Form Here and include the products you wish to return, your name and your order number in the package. A refund will be issued to the original form of payment within 30 days of package being received at our facilities. We recommend that you send your return via an insured method, which can be tracked in the case of loss. Caudalie is not responsible for lost packages.

Caudalie does not provide prepaid return labels for web orders.

We do not refund replacement orders.

If a parcel is marked as delivered by carrier, but a customer claims to have not received a package, Caudalie will open an investigation and commits to either refund the order or reship the package once the investigation is complete after 30 days.

Refunds will be made an average of 30 days following receipt of your package.